This website requires cookies to provide all of its features. By using our website, you agree to our use of cookies - Learn more - Hide this message

Terms and Conditions

This website is owned and operated by RDO Medical UK Limited referred to as RDO Medical for simplicity.

RDO Medical UK Ltd

The TechnoCentre
Coventry Technology Park
Puma Way
West Midlands

Company Number: 06819429

VAT: GB946038904 (confirm our VAT status here)

RDO Medical is registered with the Information Commissioners Office in the UK (confirm our registration status here

Our WEEE Producer Registration Number (PRN or WEEE number) is - WEEE/HG2094TS

E-Commerce & Our Websites

We operate various websites which clearly state that they are operated by RDO Medical, usually on the footer of the website.

The content, graphics, design and photographs are the property of RDO Medical and the result of a large amount of investment by the company and its employees. Exceptions to this may be where we licence the use of technology, photographs or text. An example of this would be where we take paid licences for photography from Adobe, sometimes Fotolia. We take measures to protect ownership of our content. We regularly check the websites and materials of our competitors to ensure the material we own is used solely by ourselves. Any unauthorised use of these materials will result in legal action being taken.

We endeavour to keep our content as up to date and accurate as possible, however, due to circumstances beyond our control and the fact that information may change quicker than we could possibly update it, it must be accepted that we could never claim to guarantee the complete accuracy of our published content. We operate a common sense policy by encouraging you to contact us if you see anything you believe to be incorrect or incomplete.

Third Party Websites and Resellers

There are many websites in which we collaborate and fulfill orders which are controlled by third parties, often referred to as Drop Shipping. These third parties could be marketing companies, resellers, collaborators or distributors for us promoting our products and services to their client base or patients. Their web pages should have this clearly stated on them. Whereas, we will inform these parties of any inaccuracies or gaps in their information we can not control what they do. If we deem them to be acting irresponsibly or inappropriately in any way we may choose to end our relationship with them. If you notice any such errors please feed them back to us via our contact page.

Governing Law

At any point, placing an order where we are the supplier and you are the buyer means we are entering into a legal contract covered within the terms and conditions in this page and the associated pages listed below.

These terms and conditions and all related disputes between the parties shall be governed by and construed in accordance with the laws of the United Kingdom without regard to any jurisdiction’s conflict of law provisions.

Force Majeure

RDO Medical shall not be responsible for delays or failures in its performance resulting from acts or omissions beyond its reasonable control, whatever the source or cause. An example of this would be extreme weather causing shipping delays.


Any disputes between the parties or claims brought by one of the parties arising out of or related to these terms and conditions or the products shall be referred to and finally settled by binding arbitration before the International Court of Arbitration in accordance with the Rules of Arbitration of the International Chamber of Commerce (“ICC”) in effect at the time of arbitration except as inconsistent with this section.The arbitration shall be conducted by telephone, on-line and/or based solely upon written submissions where no in-person appearance is required. If in-person appearance is required, such hearings shall be held in London, UK. The arbitrator shall apply the law specified in section 9 above. All awards may if necessary be enforced by any court having jurisdiction. The existence of any dispute, the existence or details of the arbitration proceeding, and all related documents, materials, evidence, judgments and awards therein, shall be kept confidential. Except as required by law, no party shall make any public announcements with respect to the proceeding or the award, except as required to enforce same. The parties hereby waive the right to a trial by jury and agree to only bring claims in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. All claims between the parties must be resolved using arbitration in accordance with this section. Should either party file an action contrary to this section, the other party may recover lawyers’ fees and costs, provided that the party seeking the award has notified the other party in writing of the improperly filed claim, and the other party has failed to withdraw the claim.